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Profile photo of a State Farm Agent named: Zack Pacleb

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State Farm® Insurance Agent

Zack Pacleb

Pacleb Ins and Fin Svcs Inc

(808) 657-3212
72 Kapiolani Street
Hilo, HI 96720-2941

Across the street from St Joseph Church in Hilo

Profile photo of a State Farm Agent named: Zack Pacleb

Would you like to create a personalized quote?

Office Info

Office Hours

8:30am - 4:30pm
After Hours by Appointment
Call or text us 24 hours a day!

Contact me to schedule a virtual meeting


72 Kapiolani Street
Hilo, HI 96720-2941



Aloha and welcome to the Zack Pacleb State Farm Agency, situated in charming Downtown Hilo. I take great pride in being a Hilo native, and I am grateful for the chance to serve my community by providing insurance and financial services. I am a proud graduate of Waiakea High School and I majored in Business Administration at the University of Hawaii- Hilo. With nearly 6 years of experience at State Farm and 8 years as the Asset Control Manager at Big Island Federal Credit Union, I am confident in my ability to assist you.

My dedicated team, including Li'i, Monika, and Thomas, is committed to serving you with the spirit of Aloha. Whether you require auto, home, life, or health insurance, we are here to meet your needs. We warmly welcome you to visit our office and establish a lasting relationship with us.

Throughout my career, I have gained valuable experience with various insurance products and financial services, including auto insurance, homeowner's insurance, renter's insurance, life insurance, business insurance, and more. If you currently in, or are relocating to Hilo, Kona, Puna, Hamakua, or Kau, or anywhere within the counties of Hawaii, Maui, Honolulu, or Kauai, please get in touch with us and allow myself and my team to assist you.

Living in Hawaii, I am passionate about spending time outdoors and supporting our local community.

You can find my State Farm Insurance office in Hilo, where we opened our doors in January 2023. It is a privilege to be in my hometown, which boasts a close-knit community. I am excited about the opportunity to help customers with their insurance and financial needs, ensuring they are well-prepared for life's unexpected events. Please feel free to contact us via call, click, text, or by visiting our office to meet our exceptional team!

Insurance Products Offered

Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, Pet

Other Products

Banking, Mutual Funds, Annuities

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My mission is to assist the people of the State of Hawaii by providing a dependable and welcoming group of professionals who can cater to your insurance and financial service requirements. Throughout my career, I have specialized in helping individuals comprehend unfamiliar and occasionally intricate products, as well as how they can derive advantages from them. Together as a team, we will employ these abilities to help our policyholders identify potential risks to their financial stability, protect them from those risks, and aid them in preparing for the future. Our customers are our family!

Our team is a friendly group of professionals that treat our customers as if they are family! We are also very involved in the Hilo community, and constantly seeking ways to give back!

Li'i Kaapana State Farm Agent Team Member

Li'i Kaapana

Team Leader

I am very enthusiastic when it comes to helping customers and eager to meet new people. I have 11 years of experience with State Farm agents. I know how life happens and want to make sure that customers have the coverage they need to insure them and their family. To me, the customers are family. Aside from working, I love spending time with my fiance, our 2 children and our fur babies. We are active in sports, which involves a lot of cheering and we are always on the go. Life is good.
Monika Melendrez State Farm Agent Team Member

Monika Melendrez

Account Representative

Originally, from a background in business I have found that I enjoy being able to work on the frontline of customer service and getting licensed in insurance has given me the opportunity to do both. I am licensed in property, casualty, life, and health insurance and am here to answer any questions you may have or find suitable insurance options together. In my free time I enjoy spending as much time as I can outdoors doing things like scuba diving, hiking, and camping.
Thomas Mochizuki State Farm Agent Team Member

Thomas Mochizuki

Account Representative

Born and raised on The Big Island of Hawai'i, I bring years of customer service experience into my team member role. I have enjoyed working with and around people, so I'm ready to help you with problems, situations, or questions you may have.
Available Positions
Please Note: This opportunity is about potential employment with an independent contractor agent who solicits applications for State Farm products and services, and does NOT result in employment with any of the State Farm Insurance Companies. The employment selection decision , terms and conditions of employment (such as compensation and benefits) are all determined solely by the independent contractor agent.